So... your Colour didn’t go quite to plan? Maybe it’s too dark. Too Light. A bit green. A lot brassy. Don’t panic — and definitely don’t reach for the scissors or a black box dye just yet.
We’ve put together the ultimate no-drama guide to fixing the most common Hair Colour complaints — at home, without the chaos. Let’s sort it.
1. My Hair Is Too Dark
You Coloured, rinsed, and now your Hair feels way heavier and deeper than you wanted.
Why It Happens: You’ve layered Dark Shades over time, or used a Shade that’s simply too deep.
Your Solution: Use Colour Remover to clean out the excess Dark pigment — one application for your latest Colour, multiple if you’ve got a Build Up. Re-Colour with a Shade one level Lighter than your goal. For example: If you want a 6 Dark Blonde, Colour with 7.1 Ash Blonde — the Ash helps tone down any leftover Warmth, too.
Colour
Remover
2. My Hair Is Too Blonde
You’ve Lightened a little too much and now your Hair looks flat, pale, or overly platinum.
Why It Happens: Over-Lightening and sun exposure can take your Colour unintentionally Lighter and Lighter.
Your Solution: Add pigment and depth back in. Go Darker than you think — Light Hair doesn’t hold pigment well. Avoid Ash and Beige on porous Hair. Try Gold and Natural Blondes like 7.3 Golden Blonde, 8 Light Blonde, 9.3 Light Golden Blonde, Buttercream Blonde, Honey Blonde or Boss Blonde.
3. I’ve Had a Colour Disaster
A full-blown 000 Hair Colour emergency. Mistakes happen — stay calm.
Your Solution: Assess the situation. Take photos in good Light, find a before pic, write down your Colour history. Then email us or work through this guide. Most disasters can be fixed — with patience.
4. My Hair Has Yellow, Orange or Red Tones
Why It Happens: Warmth can show up straight after Colouring, appear over time, or sneak in 6–8 weeks later.
Your Solution: Tone with a Toner Kit. Our kits use Permanent Colour and a No Lift Developer to cool your Hair with Silver, Ash or Pearl Beige hues. In future, Colour with Ash, Beige or Natural — and avoid Gold, Chocolate or Bronze Shades.
5. My Hair Has Gone Green
Why It Happens: You went from Cool to Warm Colours, coloured Light Hair Dark without Warmth, or used Cool tones on porous Hair.
Your Solution: Stop Toning. Wash your Hair a few times. Then apply a Shade with Warmth — like Chocolate or Golden — or mix Warm Tones to fill in missing pigment. You may need to Colour twice. Always use a Colour Filler before going Dark to avoid a green tinge.
6. My Hair Did Not Lighten
You Coloured and... nothing changed.
Why It Happens: Colour doesn’t Lighten Colour. If you’ve been Colouring Dark and try to go Lighter, it won’t work. Or your Developer was too weak.
Your Solution: Use Colour Remover to return closer to Natural, then Lighten properly. If on Virgin Hair, double-check Developer strength — it must match your Colour goal. Read More About Choosing Your Developer
7. I Have Hot and Bright Roots
Your ends are fine, but your roots are too Warm and bright.
Why It Happens: Your Regrowth develops faster due to scalp heat, Lighter Colour, or Virgin Hair processing quicker.
Your Solution: Even out your Colour. Re-Colour with a deeper Natural or Beige mixed with No Lift
Developer. Or Cool your Roots with a Toner or a Cool Ash, Beige or Natural using No Lift Developer.
Next time: Keep Colour consistent. If doing full head, apply to Regrowth last.
8. My Hair Is Heavy in Colour
Your Hair feels overly dark, flat, and reflects are gone.
Why It Happens: Layering Colour over Colour causes Build Up and dullness.
Your Solution: Use Colour Remover — possibly several times — focusing on ends. Then reapply Colour strategically. Prevent with the Colour Top Up Technique, not full-length applications every time.
9. My Colour Keeps Fading
Why It Happens: Vibrant Colours fade with frequent washing, heat styling, swimming, and sun exposure.
Your Solution: Reduce washing and heat. Avoid clarifying or dandruff shampoos. Treat your Hair regularly. Protect from UV and water. Use glosses or Toners between Colours to maintain vibrancy.
10. Colour Bands Through My Hair
You’ve got harsh horizontal lines of Colour.
Why It Happens: Overlapping Colours or inconsistent application causes Colour Banding.
Your Solution: Use Colour Remover to break up bands. Re-Colour carefully. If bands remain, paint in vertical HighLights or LowLights to disrupt the blockiness and create dimension.
